Exchange Policy
STEPS
1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No exchange for wig or lace cut units!

2.Please fill in the return & exchange form(included in divaswigs brochure) to request a return for exchange within 48 hours since yoou sign for your goods. No exchange for applications after 48 hours.

3.After the exchange request has been authorized , ship the wigs and the exchange form back to the address we gave you . You should offered us the receipt or the tracking No. of the return at the same time.

TIPS
1.Custom cap size wig is not eligible for exchange.

2.You are responsible for the return shipping charge which is about $10 for U.S. customers.

3.Please allow 5-7 business days to process your exchange since the unit is delivered.

4.Any excess payment shall be refunded and deficiency shall be repaid for exchanged units.

5.15% restocking fee will be applied to the second-time exchange process.

6.No exchange for Synthetic lace front wigs,hair extensions,wig clearance.

7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.


Return Policy
STEPS
1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No  return for wig or lace cut units!

2.Please fill in the return & exchange form(included in divaswigs brochure) to request a return within 48 hours since yoou sign for your goods. No return for applications after 48 hours.

3.After the return request has been authorized , ship the wigs and the exchange form back to the address we gave you . You should offered us the receipt or the tracking No. of the return at the same time.

TIPS
1.Custom cap size wig is not eligible for return.

2.$20 shipping fee for your order we ship to you at the beginning will be deducted from your payment.

3.You are responsible for the return shipping charge which is about $10 for U.S. customers.

4.Please allow 5-7 business days to process your refund since the unit is delivered.

5.No return for Synthetic lace front wigs,hair extensions,wig clearance.

6.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.


Repair policy
STEPS
1.Contact our customer service first to let us make sure whether it can be repaired

2.After the repair request has been authorized , ship the wigs to the address we gave you. You should offered us the receipt or the tracking No. of the package at the same time.

3.Please include the message of your repair requirements in the package.

TIPS
1.The free repair policy applies to ONLY full lace wigs

2.It's one time right.

3.It's valid within THREE months since your unit is delivered.

4.The repair time is 30-36 business days

5.You are also responsible for the return shipping charge which is about $10 for U.S. customers.

6.The repairing services worths $40-$100

7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.

Email address for exchange/return/repair service: [email protected]

Order cancellation and change policy